Conditional upload field
Show the upload requirement only on products or variations that need personalisation.
Personalised product workflow
Collect customer photos and production instructions directly with the ecommerce order.
Personalised products fail when the order and the customer’s image arrive through separate channels. A product-specific upload workflow can keep the file, crop preference, text instruction and order reference together. Kailvex plans the customer experience and the staff hand-off so the merchant can review assets before printing or production.
✓ Written scope✓ Transparent limitations✓ Secure handover planning
UnderstandMap users, rules and dependencies
DesignChoose the simplest reliable workflow
BuildDevelop and test the approved scope
HandoverDocument access, ownership and support
Product-specific uploadFile validationOrder attachmentProduction review notes
What the solution may include
Capabilities selected around the actual operating workflow.
Every feature remains subject to written scope, platform capability, data readiness and third-party approval.
Accepted-file rules
Set supported image types, size guidance and maximum upload limits.
Preview and instructions
Let customers confirm the selected file and add approved production notes.
Order association
Store the uploaded asset or a protected reference alongside the relevant order item.
Admin review
Give staff a clear place to download, approve or request a replacement file.
Retention controls
Define how long customer files are stored and when they should be deleted.
Practical outcomes
Reduce operational friction without making unsupported promises.
The goal is a maintainable system that makes responsibilities, statuses and customer expectations easier to understand.
Fewer mismatched files
The uploaded image remains connected to the product and order reference.
Clear customer guidance
Dimensions, orientation and quality requirements can be explained before upload.
Faster production hand-off
Staff access the approved file and instructions from the order workflow.
Reduced privacy exposure
Files are not scattered across personal chat accounts when the website flow is used.
Delivery approach
Decisions are documented before the system is treated as complete.
Discovery, prototyping, implementation and acceptance are connected to the same approved business rules.
Production review
Understand the products, print sizes, file requirements and rejection reasons.
Upload experience
Design product-specific guidance, validation, preview and consent text.
Order integration
Attach the file securely to the order and define staff access.
Privacy testing
Test access control, retention, deletion, backups and failed uploads.
Scope and responsibility
Important boundaries to confirm before implementation.
Kailvex documents technical responsibilities, but the customer remains responsible for business policies, lawful operations and information supplied for the project.
- Customer photos may contain personal data; the merchant needs an appropriate privacy notice and retention policy.
- The website cannot guarantee print quality from a low-resolution or unsuitable source image.
- Malware scanning, storage capacity and private delivery links may require paid infrastructure or specialist services.
- The merchant remains responsible for copyright, consent and prohibited-content decisions.
Frequently asked
Questions to resolve before approval.
Yes. The field can be enabled for specific products, categories or variations.
A browser preview can be included, although it does not guarantee the final print crop or colour.
It can be attached to the order item or provided through a protected administration link.
The merchant should choose the shortest practical retention period based on production, support and legal needs.
Start with clarity
Request a written scope before choosing the implementation path.
Share the users, workflow, data, integrations, deadlines and approval process. Kailvex will identify the practical next step without promising outcomes controlled by third parties.