Scope of this policy
This policy provides general information about payments for custom development and digital services. The signed proposal, invoice or project agreement takes priority where it specifies different milestone, cancellation or refund terms.
Custom development work
Website, software, design, integration and configuration services involve reserved time and work performed for a specific client. Payments for completed milestones, approved work or time already spent are generally non-refundable.
Advance and milestone payments
Advance payments may secure project scheduling and begin discovery, planning, design or development. If the client cancels, any refund consideration will depend on work completed, committed costs, reserved capacity and the written agreement.
Third-party and external costs
Domain registration, hosting, gateway fees, licences, subscriptions, app-store fees and other third-party charges are usually non-refundable and subject to the provider’s own policies.
Defects and corrections
Where delivered work does not match the agreed scope, the first remedy is normally correction within the applicable review or support period. New features, changed requirements or third-party changes are not treated as defects in the original scope.
How to raise a request
Send the invoice or project reference, reason for the request and relevant evidence to support@kailvex.com. Requests are reviewed against the written project terms and work status.