Official grievance channel
Send a written request to [email protected] with a clear subject such as “Privacy request”, “Website correction”, “Accessibility issue” or “Project complaint”. Do not send passwords, one-time codes, payment-card details or unnecessary identity documents.
Information to include
- Your name and a reliable reply email.
- The relevant page URL, project, proposal or invoice reference.
- A clear description of the issue and the resolution requested.
- Evidence that can be safely shared, such as a screenshot with sensitive information removed.
Personal-data requests
You may request access to information you submitted, correction of inaccurate data, erasure where applicable, withdrawal of consent or review of a privacy grievance. Kailvex may ask for reasonable verification so information is not disclosed or deleted for the wrong person.
Review process
The request is logged, assessed and routed to the person responsible for the website, project or data process. Kailvex will aim to acknowledge a complete request within a reasonable business period and will provide a substantive response within the timeline required by applicable law or the project agreement. Complex or disputed matters may require clarification.
Escalation
If the response does not resolve the concern, reply to the same thread explaining the remaining issue. This internal process does not remove any right to approach an appropriate regulator, consumer forum, court or other authority where legally available.
Good-faith use
Requests must be truthful and must not impersonate another person, submit forged evidence, threaten staff or misuse the process to obtain confidential client information. Kailvex may preserve records needed to investigate fraud, security incidents or legal claims.